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What our Client’s have to say…
I have been a customer of Insurance Executive for more years than I care to remember; it was a word of mouth suggestion. I often discuss insurance rates with colleagues and the question that is always asked is “why do I deal with a broker?” The answer is quite simple. I am as busy as most, at work and at home. I trust that my broker is going to bring me the most competitive rates on the market, based on what I have explained to them are my needs and wants. I am a firm believer that cheaper is not always better. However, I remain educated about rates and the industry, and will not be sold a solid gold policy when silver or bronze will cover exactly what I am looking for.
Natalie Seguro has done a fantastic job for me this year, and in years’ past. Renewal time is approaching and I receive email updates notifying me of that fact, and also emails indicating that a policy has been renewed, a checklist, and information to remind me of my coverage, and recommendations regarding what the insurance company is offering and their competitiveness in the market. In addition, my emails are answered promptly as are my phone calls; and very important to me is that I am not rushed at any time during this process.
When it is not renewal time I receive regular mailings regarding changes within the industry and other available products. Never have I received bothersome sales calls. I am also impressed by the community work and events that are hosted by Insurance Executives throughout the year.
In any event, I am happy with a broker doing the leg work for me; trust is the key. Therefore, educating one’s self regarding what else is available in the market and what is competitive is all I have to do. Natalie does the bulk of the work. Thank you.
I had never used an insurance broker prior to recently. A close family-friend referred me to Insurance Executives. In my dealings with Insurance Executives, I have asked many questions of my CSR (Erica M).
She patiently and thoroughly helped navigate me through the shopping process and answered all of my questions to my satisfaction (before I was even a customer). She diligently worked with me to help complete the paperwork on both my home and auto insurance policies. Even when we hit some ‘bumps’ along the road, Erica and the Insurance Executives management team stepped–up to work with the insurance carrier. They were very transparent and professional, ensuring that my needs as a client were always at the forefront.
Thank you Insurance Executives for your service. Thank you Erica for your professionalism and kindness and attention to detail. I would highly recommend Insurance Executives to anyone who is looking for solutions for their insurance needs.
– Martin B. Mississauga, ON
Hi there Silvia and Piero,
My name is Cynthia, I wanted to let you know that we have recently become clients of yours for our cars and home insurance.
My husband Carlo and I had the pleasure of working with your Account Executive Blake Robson. Blake really took good care of us. He was so helpful and knowledgeable. He answered all of our questions and helped to make the transition switch from our former insurance company to Insurance Executive extremely smooth. He even gave me advice on how to get a pro rata refund which in turn saved me a lot of cash!
We have been home and car owners for many years the first time ever when dealing with Blake really felt valued cared as clients.
Thank you so very much.
Cynthia and Carlo.
We have nothing but great things to say about the service provided by Insurance Executives, namely Piero and Blake. We had explained our disdain from our past experiences with insurance providers and brokers; IE changed all of that, by personally meeting with me in my home, and clearly explaining what our options are, as well as the realities of insuring our home and vehicles. Piero was going on a family vacation, but indicated that he would be in touch with the office daily, in case there were any further concerns on my part. Although I would never demand that kind of service, it’s a clear indicator of the level of dedication to customer service. They came to us highly recommended, and we in turn highly recommend them as well. As a bonus, we saved about $700 on our total policy, over the policy we had signed about 6 months prior with another provider!
Quick and accurate responses!
Adele was great! She’s kind. Her work is efficient
Natalie is definitely an asset to your company. She is professional, efficient, friendly, informative and courteous.
Very informative and professional
Prompt replies; willingness to help
Erica took care of everything for me, and I didn’t have to do any work! Saves me a lot of time
Quick Response, follow up and very helpful!
– Patrick L
Adele is courteous, friendly, knowledgeable, professional and timely
– Feric L
Blake provided very prompt response and detailed explanation!
– Chris T
Blake was proactive through the whole process and very helpful and courteous
– Harold C
I have had such a great experience with Erica, I feel like she always has the best intentions and gets me the best quotes. Earlier in the year I had to switch insurance companies because of a higher rate (despite I have not a single claim, speeding ticket, or accident to my name) Erica was polite, professional, and quick to respond to any of my questions. Erica found a suitable replacement insurance company and advised me of all the details along the way. I found my experience with Erica to be stress free and extremely pleasant. I happily recommend IEB and Erica to my friends and family.
– James B
As long as Adele is around, all needs are promptly and efficiently dealt with.
She is absolutely knowledgeable, helpful. ….. A gem to Ins Exe
– Theresa Poh Lian Ngan
Erica is very responsive to all questions and inquiries! Very accessible!
– Richard B
Erica Molinaro was very knowledgeable and helpful. Was able to answer with no problem
– Antonio Di Nardo
Customer Service is the BEST!
Erica was very helpful getting my insurance updated to my second
I appreciated how quick and accomodatng Erica was….I picked up my car out of town, and with one phone call, she made it so I could drive it home that same day. I also find it extremely helpful to have my payment schedule emailed to me. Erica has been nothing but helpful, and I appreciate doing business with her
I have always received excellent service from Insurance Executives. What I would like to see improved upon is the rates….I will never understand why my rates always go up and I have never had a claim…touch wood.
Whenever I have had a question or request I get immediate service… very much appreciated. And the people I have dealt with over the years have all been very pleasant.
Natalie always provides timely service